uShip has received feedback from our users regarding Book-It-Now cancellations and we are making a change we hope you all will be happy about! Book-It-Now matches have traditionally had a higher cancellation rate, and seeing how these cancellations can be directly linked to changes made by the uShip team, we have decided to remove all Book-It-Now cancellations from your profiles until additional improvements are made to the Book-It-Now process.
As always, Book-It-Now cancellations will not count toward excessive cancellations or affect your feedback scores. You should now see that the cancellation comments and cancellation counts due to Book-it-Now matches have been removed from your profile. We apologize for any inconvenience that these cancellations may have caused.
If you have any questions about uShip’s cancellation policy please see section 9 of our User Agreement.
We appreciate your feedback and encourage you to keep voicing your suggestions to the uShip team. Please let us know how you feel about this change!