Deep Thoughts with Roy Garber: Customer Care vs. Customer Coddling

Deep Thoughts with Roy Garber: Customer Care vs. Customer Coddling

I’ve been a lot places, seen a lot of things in my 30 years of business. Owned my own plumbing, construction, welding businesses – and over the last 5 years, Arbie’s Team Transport. And I’ve had to deal with my share of customers over that time too. I take a different approach…Read more