Top 3 Tips for Shipping Customers from uShip’s Community, Trust & Safety Team

3 Tips uShip

By Jessie C.

Hello Ship Happens readers and uShip customers! I’m Jessie – long-time uShipper, heavy equipment enthusiast and most formally, uShip’s Account Management Team Lead – this means I handle the Power Carrier and Power Broker programs. I joined uShip and the Community, Trust & Safety (CTS) team as an intern in 2008. At that time, the department was only 6 members strong, and let’s be honest, our members had far too much personality for such a small team.  CTS has since grown substantially and is proud to be the liaison between our members and the uShip teams.

During my time here, I’ve had the opportunity to meet some of the most colorful and hard-working folks out there. Who knew this industry was so full of awesome people? Needless to say, I’m here for the long haul (pun intended) and I, along with the rest of the CTS team, want to help you save time and money on shipping! Thankfully, finding a great deal on uShip is as easy as 1 – 2 – 3!

Top 3 Tips for Shipping Customers

1. List Your Shipment Accurately

uShip's shipment listing process is designed to provide essential details to service providers. A detailed listing will receive accurate, all-inclusive bids more quickly.

uShip’s shipment listing process is designed to provide essential details to service providers. A detailed listing will receive accurate, all-inclusive bids more quickly.

When you’re listing a shipment on the uShip marketplace, be sure to include as many details as possible. The bids that you receive are for the exact shipments you list. This means that if anything is missing or misrepresented, your price could change, or the provider might not be able to complete your shipment.

You can use the ‘Additional Details’ section during the listing process to include anything for which uShip hasn’t provided a field (a common example is if your item is located on the third floor of an apartment building).

2. Thoroughly Review Service Provider Profiles 

Awesome service providers will have awesome uShip profiles that include feedback, licensing and other essential info.

Awesome service providers will have awesome uShip profiles that include feedback, licensing and other essential info.

You can access any Service Provider’s profile by clicking on their username. (Here’s an example of a great provider profile.)

At the top of the page, you’ll find the ‘Company Snapshot.’ This section houses all insurance, tracking and other general company information for that particular provider. You should take time to read this over and also click ‘View Terms & Conditions,’ as many providers will give a version of their formal contracts and other pertinent information in that section. Additionally, you’ll see a variety of icons and emblems in this section. Hover over those with your mouse to see what each one means.

Below that, you’ll see ‘Member Information,’ ‘Feedback History’ and ‘Detailed Feedback.’ These sections give detailed accounts of everything that the provider has done on uShip. Take time to review their feedback and cancellations, and see if a provider has excessive cancellations. If they do, you will see an excessive cancellation count under their star rating in ‘Member Information’ (excessive cancellations indicate they have exceeded a 10% cancellation rate). Every cancellation and feedback comment left by previous customers can be viewed under the feedback tabs at the bottom of the page which are labeled accordingly.

3. Get a Written Contract from your Provider 

You should ask for this after you’ve formally accepted a bid. 

Once you find the right transporter and accept their bid, uShip will release both parties’ contact information privately. At that point, you should request a written contract from your provider just as you would if you had chosen a provider on your own. Our Bid Details do not replace a formal contract, so you’ll need a written and signed contract or a formal Bill of Lading in the event of a disagreement or change in terms or policy.

For more tips and answers, visit uShip community support.

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