We are now making it easier and faster for Service Providers to notify Shipping Customers when a driver is on their way to make a pickup, and when a pickup has been made.
For Service Providers who book more than one shipment, statuses are a way to keep track of what shipments have been dispatched and which shipments have already picked up.
Using statuses will translate to more positive feedback from Shipping Customers by providing an extra level of transparency to shipments.
Statuses can be changed by Service Providers and can be managed from My Shipments. The available statuses are:
- Booked – The default status once a listing has been matched with a Service Provider
- Dispatched – NEW – Update to this status when the driver is on their way to pick up the shipment
- Picked Up – NEW – Update to this status when the shipment has been loaded onto your vehicle
- Delivered – Update to this final status when the shipment has been delivered
Once a Service Provider changes the status of the shipment, the Shipping Customer will receive an email notification about the update. Now with more transparency and notifications, transacting online just got easier.
We look forward to developing and improving communication tools to enhance the experience on uShip. Soon, many of these features will be available on our mobile apps. Follow our blog for future updates.