As many of you know, we have been testing our SafePay online payments system for over a year. We are very pleased to announce that we are rolling out full online payments as an option that customers can choose when they accept bids from service providers. Starting late next week, the customer can choose whether to pay the full amount online through uShip or use the standard booking deposit process.
Our goal with our online payment system is to make using uShip easier for both the customer and the service provider, and providing easy, safe and reliable online payments is an important way we can reduce the friction of shipping on uShip. In our pilot testing period, customers have shown a strong preference to paying once online instead of paying a deposit and then the balance to the service provider in two transactions. Service providers also like that they don’t have to deal with the hassle associated with accepting payments as well as the additional certainty that they will get paid quickly upon completion.
As a service provider, how do I get paid?
When a customer books and pays online, they are given a payment code which they will give to you after the shipment is complete – or they can directly release the payment and you will be notified that the funds are available for withdrawal. Funds in your account can be withdrawn several different ways (ACH transfer, PayPal, uShip/Payoneer Debit, or paper check), and you can update your withdrawal method here.
IMPORTANT: SERVICE PROVIDERS ARE ONLY ALLOWED TO REQUEST THE PAYMENT CODE AFTER THE LOAD IS DELIVERED. If customers report to us that providers are requesting the payment code upfront, that is grounds for suspension of a service provider’s account.
Is there an extra fee for payment processing?
Yes – as you may know, processing credit card payments costs money. uShip has sufficient payment volume that we have negotiated a very attractive rate of 2.25% that we pass along to our service providers. In many cases, this is a better rate than our providers get through their merchant accounts or PayPal. You will see this fee broken out in your account history for loads where the customer has chosen to pay online.
When will the customer have the online payment option?
Online payment will be an option for all bids under $2,750 from service providers that have more than 90% positive feedback and a feedback score greater than 10 or service providers that are CarrierWatch Verified. Bids over $2,750 and bids from service providers that don’t meet this criteria will only have the deposit payment option. Online payments with SafePay are currently only available for bids placed in US dollars.
We think, and in fact know from our testing, that expanding our payment system will be a big win for the whole community. We hope you like it and please give us your feedback so we can continue to improve our service.
Learn more: Service Providers