In an effort to help our Service Providers give the best service possible, we compiled a list of our top 10 tips for setting up a great Service Provider profile on uShip.com.
1. Fill out your profile completely! The first tip toward setting up a great TSP profile is to fill it out completely. The more information you provide in your profile, the more comfortable a shipper will feel in accepting your bid.
2. Add Pictures & Video: Pictures and video go a long way to differentiate you from the thousands of other TSPs on the site, and help give your profile a personal touch. Show pictures of yourself, your employees, your trucks, etc. Adding video to your profile gives you an even better chance to speak to your customer. They don’t have to be professionally made, but keep them professional and friendly.
Help the shipper get to know you, and they’ll feel more comfortable about your bid.
3. Include your USDOT or MC #s. Not only will your USDOT or MC numbers make the shipper feel more confident in your service, it will also help automate building your profile. By letting the shipper know that you’re a licensed service provider you can ease their worries about trusting you with their valuable belongings.
4. Spell Check. Your profile is your public face to the shipper. If your business description is poorly written, they may assume you’re a sloppy worker as well. Don’t underestimate the power of proper writing. If you need help, there are many programs out there that will spell check your writing for you.
5. Use the “Terms & Conditions” on your profile. The unique “Terms and Conditions” that you can set will appear in all the bids you make on our site. Make sure to use this box to your advantage by putting info that you want all shippers to see. If you have any requirements or perks to using you over another TSP, make sure you let them know here.
6. Join the TSP Directory. By joining the Service Provider directory, you can help new users find you and put in requests for bids. This is especially useful once you start building good feedback, or if you offer specialized services. You can’t look at every shipment listed on the site, so help the shippers find you.
7. Don’t include contact info. Including contact info on your profile is against the uShip terms of service and can get you flagged. Avoid this blunder by keeping your contact info off of your public profile. Don’t worry, we’ll make sure you can get in touch once you are matched with a shipper.
8. Leave Feedback (and be professional) Every piece of feedback you leave and get shows up on your TSP profile. Make sure you are professional and polite to all your customers, even if they leave
you bad feedback. Shippers want to know that you’re easy to work with, and that you’ll help them if any problems arise.
9. Highlight Specialty Services: If you offer any specialty services like white glove moving, piano and pool table moving, or heavy equipment moving for example, make sure to highlight it on your profile. This way a shipper can search for your services, and feel more competent that you are qualified to move their property when you bid.
10. Keep up to date with new Profile Tools: We are constantly working on new tools to help you offer a better service to your clients. By incorporating these great new tools into your profile, you can be the first to offer them to your customers. Our newest release, uShip Tracking allows you to keep your customers up to date with the location of their shipment, giving them peace of mind and confidence.